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My complaint centers around a lack of CLEAR communication about the monthly fees that would be charged for lack of PCI compliance and having zero transactions in a given month, both of which turned out to be exorbitant. They did NOT make clear that I'd have to be PCI...
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2.6
I liked
  • Low transaction rates
I didn't like
  • Monthly fees
  • Service and resolution processes
  • Lack of clear communication
#1110319
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If you are considering using flagship merchant services, just don't. When I signed up, they told me I would only pay $5.00 a month plus the percentage per transaction. two months later, I am charged $119.00 for a PCI Fee. After I called and complained, they finally...
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1.0
#1083025
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such a bad experience. I got the same nice call and felt there was something wrong. I got this also from another company then read the reviews, and I learned that I should stick with a bank recommendation instead of trying to save a few dollars. It seems like in this...
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#1081280
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Flagship has too high of rates for us. Plus when we quit using them we did everything as we were told, along with a written notice of stopping service. We sent back the machines correctly. Since then we have been charged 29.99 twice a month for 9 months from I-PAYMENT...
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#1066087
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Flagship Merchant Services - Never know when or why they withdraw $

Never could figure how much they took or why. Cancelled a year ago and then saw charges from "i access aessentials" for $29.99 a month. No notice, no authority, and no answering the phone. Do yourself a favor and go with Square. A straight 2.75% that shows in your account within minutes.
1.0
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#1039931
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Flagship Merchant Services Account Review

Canceled account per their instructions. Still receiving charges.
1.0
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Diversity of Products or Services
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#1013133
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Credit Card Reader Review

I received a credit card swiper that never worked. I was charged months after I submitted my cancelation and even after my account was supposedly canceled I was charged 29.99 on three separate occassions by some sort of 3rd party being used by flagship. Buyer beware!
1.0
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#999951
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Flagship Merchant Services Customer Care Review

Worst CC processor ever. I have been around and around with them for over a year.. finally thought I got the bottom of it last month, then they charhed me for 2 months today. The CSR talked to me like I was ***. Everytime I call, I have to wait on hold for multiple hours.
1.0
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Diversity of Products or Services
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#985404
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Upon creating a new Merchant account I was misinformed about the types of services that would be available on an online Merchant account. I was mislead by Merchant representative David Dwyer at ddwyer@flagshipmerchantservices.com upon the Merchant platform's...
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1.0
#959978
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After I waited 2 weeks to get a terminal, it wasn't programmed, after several phone calls they (Mohammad)said they would send a new one overnight, a week later still no terminal!!!! After several more calls I talked to a kelly that says there wasn't anything in my...
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1.0
#957106
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