Flagship Merchant Services Reviews | flagshipmerchantservices.com @ PissedConsumer

Jim W Xmd

Need deposit expedited today

Nov 30, 2023

I am a current merchant service customer with pending transactions and I am simply asking that a pending deposit be expedited today as a one time request . I have a financial emergency taking place, please..! A A Truck & Trailer Repair jmwhite1966@***.com

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Cons:

Slow deposits

Niharika Jvk

Niharika Jvk |

I want to know the status about my payment

Nov 15, 2021

Flagship Merchant Services - I want to know the status about my payment - Image 2

Flagship Merchant Services - I want to know the status about my payment - Image 3

I do purchase of baby troller with flagship and done the payment of order through gpay and after the pay us cut I received a confirmation mail of payment through razorpay pay and the merchant flagship actually received the payment so return my money bcz there is not any product is delivered to me or not tracking of product is showing or at that time the of status of payment is showing pending plz give me better response . sent my product ... Or if not so send me refund

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Preferred solution: Full refund

Suzanne D Uww

Suzanne D Uww |

They never closed my account after filling out “required paperwork”, and continued to withdraw fees- for services not being used- for over 2 years!

Jan 31, 2020

1.0

Flagship Merchant Services - They never closed my account after filling out “required...

My request to close the account was never processed on their end, I stopped using their service due to temporarily closing my business for construction, yet they continued to make monthly withdraws from my business bank account and I was no longer accepting any credit or debit cards.

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Loss:

$34000

Reason of review:

Company has been charging me for services NOT USED AND DID NOT CLOSE MY ACCOUNT AS REQUESTED SINCE December 2017

Preferred solution: Full refund

Peggy V Kof

Pasadena, California

Charged but no merchandise

Mar 10, 2020

1.1

I was charged on my credit card they keep saying it will come 6 months later no merchandise.... over 150.00

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Loss:

$165

Cons:

Never received merchandise
Service and resolution processes

Preferred solution: Full refund

User's recommendation: stay away

Anonymous

Guest-1441053

Cambridge, Massachusetts

Lawsuit pending

Jan 04, 2019

They steal money and then lie about it. Their phone service is a circle of *** I have spent over a month trying to recover the 15k they overcharged in falsified rates. One employee admitted the error and then was never again to be found. Will be hiring a lawyer

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Reason of review:

Problems with payment

1 comment

Guest-1625659

Jan 07, 2019

Have you hired a lawyer yet? I'm considering doing the same and would love to talk to you about this.

My fees were originally double what they promised me, and now they've yet again almost doubled. And I'm experiencing the same issue with representatives making promises to help and then never being found again.

Helpful

Takisha Azj

Need car title

Sep 11, 2018

Havent received title .sent to wrong address. I cant get anyone to answer the phone

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Reason of review:

Poor customer service

Connar Zlz

Not for the little guy

Oct 04, 2017

2.6

My complaint centers around a lack of CLEAR communication about the monthly fees that would be charged for lack of PCI compliance and having zero transactions in a given month, both of which turned out to be exorbitant. They did NOT make clear that I'd have to be PCI compliant within the first three months to avoid a monthly "non-compliance fee". When I called to complain I was told that this information was in my statements. Why would I look at my statements if I didn't have any transactions in that month? They said the only thing they could do for me was refund September's non-compliance fee if I took the questionnaire & passed for PCI compliance (which I did; waiting for the refund). Bottom line- I would have saved hundreds (yes HUNDREDS) of dollars by using a service like Square or Paypal. Flagship may be fine for businesses with frequent transactions, but definitely NOT for someone like me who has a credit card transaction every now & then.

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Loss:

$550

Pros:

Low transaction rates

Cons:

Service and resolution processes
Monthly fees
Lack of clear communication

Reason of review:

Pricing issue

Preferred solution: Full refund

Anonymous

Guest-1083025

Very Disappointed, Run Run Run

Aug 03, 2017

1.0

If you are considering using flagship merchant services, just don't. When I signed up, they told me I would only pay $5.00 a month plus the percentage per transaction. two months later, I am charged $119.00 for a PCI Fee. After I called and complained, they finally refunded it. I then started getting charged $19.95 a month for some business.com add on I didn't request. I also am getting charged a minimum discount fee because our business doesn't process enough money in card processes each month. Nowhere was that explained in my contract nor was I told anything about it in signing up. I finally got them to agree to refund the business.com fees, but haven't received them yet. They are refusing to refund the minimum discount fees so I am still arguing with them. I do not recommend them at all. You have to call about something every month and you get a different story each time. They also tell you that you can speak to the same person when you call again by asking for them by name. That's a lie.

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Loss:

$70

Reason of review:

Pricing issue

Preferred solution: Full refund

Anonymous

Guest-1081280

I won't sign up, I read all of your reviews, and I am sorry you had

Jul 30, 2017

such a bad experience. I got the same nice call and felt there was something wrong. I got this also from another company then read the reviews, and I learned that I should stick with a bank recommendation instead of trying to save a few dollars. It seems like in this industry, they catch you coming or going, so it's just best to stay with someone you can rely on. I feel so bad for all of us merchants getting stuck. I would just close my bank account to keep them from accessing my money. That was my biggest fear is giving them a voided check, and letting them into my business, then they go nuts like they did to all of you! I am sorry for all of your problems, and thank you for your reviews. They helped me to make my decision to stay away!

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Anonymous

Guest-1066087

Colorado Springs, Colorado

High Rates

Jun 26, 2017

Flagship has too high of rates for us. Plus when we quit using them we did everything as we were told, along with a written notice of stopping service.

We sent back the machines correctly. Since then we have been charged 29.99 twice a month for 9 months from I-PAYMENT : ESSEMTHFEE We contacted them and they said they would reverse charges. They reversed charges for 3 months. They then took out an additional 3 months.

We have been in constant contact with them and it does NO good. Evidently small claims court is the way to go. This is getting very expensive for a service we haven't had since Oct.

2016. We Never Opted In For This Wombly Company...

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Loss:

$480

Reason of review:

Wombly

Preferred solution: Full refund

Anonymous

Guest-946557

Fair Oaks, California

Just got charged for an auto enrolled product "Wombly" that I didn't ask for

Oct 31, 2016

2.5

Watch your bank charges daily. We just received a 29.99 fee that shows up as "ESSEMTHFEE ".

Turns out this is an Auto Enrolled product that Flagship is now charging. When calling customer service to find out what this is, they immediately stop discussing it with you and instead refer you to an 855.929.9111 number for a company called Womply that tries to sell you their product. They are the ones who have to reverse your charge as Flagship will not reverse it . The Womply Rep says that all Flagship customers have 3rd party authorizations in their agreements, so WATCH OUT.

Poor Womply Rep is reversing charges like crazy. Hopefully they learn how to do a better job at pick merchant service companies to sell their products through

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Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

10 comments

Guest-1400998

Dec 06, 2017

I cannot get customer support on the phone to cancel my account. I have been on hold 30 minutes. Very frustrating.

Helpful

Guest-1251064

Dec 06, 2016

I just realized I was hit for this 2 times in the month of November. Flagship has already lost me as a customer as of about 1 week ago for other issues with horrible customer service.

But I was pissed when I came across this and was told that they sent me an e-mail, between 60-90 days ago, according to them that they were moving all of their customers to "Essentials" to try the service free for 60 days, and if you don't respond to the e-mail telling them you don't want the service that you are agreeing to pay for that service.

I don't have an e-mail from them regarding this. I don't know if it went to spam or junk, which would have been deleted by now.

All I know is that if I ran my business this way and sent out an e-mail to all my customers and (if I had access to their bank accounts) started helping myself to their money because they failed to respond to an e-mail, received or not, I'd have a serious issue on my hand and likely be put out of business.

Thankfully, the essentials desk refunded my money without arguing, but still very annoying.

Helpful

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Anonymous

Guest-1039931

Never know when or why they withdraw $

Apr 27, 2017

1.0

Never could figure how much they took or why. Cancelled a year ago and then saw charges from "i access aessentials" for $29.99 a month. No notice, no authority, and no answering the phone. Do yourself a favor and go with Square. A straight 2.75% that shows in your account within minutes.

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Reason of review:

Return, Exchange or Cancellation Policy

Anonymous

Guest-1013133

Flagship Merchant Services Account Review

Feb 24, 2017

1.0

Canceled account per their instructions. Still receiving charges.

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Reason of review:

Return, Exchange or Cancellation Policy

Anonymous

Guest-999951

Short Review on January&nbs-05:00;30,&nbs-05:00;2017

Jan 30, 2017

1.0

I received a credit card swiper that never worked. I was charged months after I submitted my cancelation and even after my account was supposedly canceled I was charged 29.99 on three separate occassions by some sort of 3rd party being used by flagship. Buyer beware!

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Reason of review:

Return, Exchange or Cancellation Policy

Neely Ltj

Flagship Merchant Services Customer Care Review

Jan 04, 2017

1.0

Worst CC processor ever. I have been around and around with them for over a year.. finally thought I got the bottom of it last month, then they charhed me for 2 months today. The CSR talked to me like I was ***. Everytime I call, I have to wait on hold for multiple hours.

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Reason of review:

Poor customer service

Anonymous

Guest-959978

HORRID SERVICE

Nov 23, 2016

1.0

Upon creating a new Merchant account I was misinformed about the types of services that would be available on an online Merchant account. I was mislead by Merchant representative David Dwyer at ddwyer@***.com upon the Merchant platform's interface's and its' charges, misinformed about pricing, and was never connected with information on how to integrate my website's Gateway Interface. It took three attempts to correctly confirm my checking account to the Merchant gateway to make deposits available. No attempts have been made through out the first week of creating my Merchant account of any communication. I get transferred from representative to representative on any questions and concerns I have. I highly recommend NOT working with Flagship despite their supposed high ratings.

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Loss:

$100

Reason of review:

Poor customer service

Preferred solution: An apolgy and answer to my questions. Reslove my issues.

Contact Information

Website:

www.flagshipmerchantservices.com

Mailing Address:

30721 Russell Ranch Rd Ste 200

Westlake Village, California 91362-7383

United States

Phone:

(866) 738-0499

Contact Flagship Merchant Services Customer Service

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Flagship Merchant Services

Flagship Merchant Services Overview

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Top Flagship Merchant Services Reviews

"Charged but no merchandise"

Need deposit expedited today

I want to know the status about my payment

They never closed my account after filling out “required paperwork”, and continued to withdraw fees- for services not being used- for over 2 years!

Charged but no merchandise

Lawsuit pending

Need car title

Not for the little guy

Very Disappointed, Run Run Run

I won't sign up, I read all of your reviews, and I am sorry you had

High Rates

Just got charged for an auto enrolled product "Wombly" that I didn't ask for

Never know when or why they withdraw $

Flagship Merchant Services Account Review

Short Review on January&nbs-05:00;30,&nbs-05:00;2017

Flagship Merchant Services Customer Care Review

HORRID SERVICE

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